Whether handling customer queries or just providing an ear to listen, call center agents often go the extra mile to ensure that the client/customer is satisfied.
That can be a challenge when the technology isn't up to the task - 88 percent of service teams reported that the pandemic exposed technology gaps, even with the many tools that go into making sure every call is a productive one.
CallHippo, a leading global virtual call center service provider, is partnering with Citrix Podio, a low-code work management platform. CallHippo customers wanted an integrated platform, so the Podio and CallHippo teams created a seamless union of business phone systems and CRM software.
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