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Empowering Call Center Agents With Podio And CallHippo
Citrix News, November 16th, 2021
November 16, 2021,
Volume 284, Issue 3

Whether handling customer queries or just providing an ear to listen, call center agents often go the extra mile to ensure that the client/customer is satisfied.

That can be a challenge when the technology isn't up to the task - 88 percent of service teams reported that the pandemic exposed technology gaps, even with the many tools that go into making sure every call is a productive one.

CallHippo, a leading global virtual call center service provider, is partnering with Citrix Podio, a low-code work management platform. CallHippo customers wanted an integrated platform, so the Podio and CallHippo teams created a seamless union of business phone systems and CRM software.

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