While chatbots have been hailed by some as the future of IT support, some IT leaders say chatbots aren't very robust.
For example, IT teams still find themselves manually handling common incidents such as virtual application and desktop session 'resets.'
In simpler terms, while chatbots manage IT tickets on the frontend, they still require manual help desk intervention on the backend - even for simple things. Citrix session resets have been identified as a 'Top 5 use case' and the need for resets can be caused by a variety of factors, such as networking issues, forgotten passwords, or an issue with the IT organization's chosen authentication policies, such as single sign-on or multi-factor authentication.
Work used to be a place people went. Today, it happens everywhere.
The London councils of Royal Borough of Kingston upon Thames and London Borough of Sutton understand this, and are leveraging virtual desktops from Citrix Systems, Inc. (NASDAQ: CTXS) to create a simple experience that empowers employees to perform at their best and deliver for the more than 400,000 constituents they serve.
'We believe that work is what you do, not where you go and the whole strategy behind our infrastructure has been to enable our people to access all of their services from any device, anywhere,' explained David Grasty, Corporate Head of Digital Strategy & Portfolio for the two councils' Digital and IT service.
Citrix Provisioning Services (PVS) has long been a trusted delivery mechanism for images across customer estates.
It provides infrastructure teams with the ability to manage many thousands of devices with a single image, simplifying operations, and, in many ways, enhancing an organization's security posture by ensuring devices are clean before a user consumes a service.
If you've been around Citrix products a while, you're probably familiar with the debate over Citrix Provisioning Services and Citrix Machine Creation Services. Both products share similar driver stacks in terms of the way they can front storage with memory cache to improve performance. Check out this blog post, which explains RAM cache with overflow to disk extensively within PVS.
How are you managing the risk presented by your employees using personal devices to access corporate resources outside the office?
The reality of an increasingly remote workforce means your valuable data and information is being requested from devices you may not have previously authenticated or authorized, or assets that have not previously met corporate standards or compliance.
As we'll explore, implementing zero trust network access (ZTNA) for your organization can greatly reduce the risks presented by users, applications, and devices requesting access to your applications and data.
We'll also highlight how resourcing your bespoke security solution can save you time and money.
Employees given the flexibility to work both in an office and at home report higher levels of engagement, productivity and wellbeing.
Whether businesses like it or not, hybrid work is here to stay, and employees like it. And whether they believe it or not, the model is working. Research shows that hybrid workers - those who work partly in an office and partly remote - are more productive and engaged than employees who are entirely office-based or fully remote. They also report better wellbeing - both physical and mental - and feel more positive about their organization.
Despite the evidence and clear benefits that hybrid work can deliver, many companies are still grappling with whether and how to implement it. Some business leaders feel that real work can't get done outside the office. But if implemented properly, flexible work models can lead to a more productive, healthy workforce.
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