No matter the account, all account managers have the same simple goal; make the customer happy. The challenge is how will we get to where we want to go without a plan? Would you get in a car, determined to arrive at your destination without any idea of how to get there? No, you would determine where you want to go and then plan how to get there, which directions to take, how much time and gas are needed and so on. The same is true for the Account Service Plan which is used to align the practices of Dell Technologies with those of the customer in order to arrive at our destination - operational excellence.

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