Almost exactly three years ago, the COVID-19 global pandemic arrived, and millions of workers were forced to do their jobs apart from coworkers and away from workplaces.
This resulted in an unprecedented increase in employees who do the majority of their work online from anywhere they can get internet access-more than likely at home. Of course, work-from-home (WFH) employees have been around for years, but they were always a small fraction of an organization's staff.
But, when the tables turned with the coronavirus shutdowns of 2020 and remote workers became the majority, organizations had to quickly adapt-especially IT departments. After employees scattered around the globe, and then months later some returned to on-site workplaces-though many not as regularly as before-the 'hybrid workforce' became an accepted term for describing the phenomenon.
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